Get Answers to Common Questions
- Are there any pieces available on island?
- Yes, we have a select number of pieces available for immediate purchase. These pieces can be found on our In-Stock Pieces page.
- Do you require a minimum for orders?
- No, there is no minimum order requirement. We are capable of ordering small, single items, as well as large items in multiple quantities.
- What are the typical shipping times?
- Once the item has been crafted by our workshop in northern Italy, the estimated time of shipment to Hawaii via ocean transport is 4 weeks.
- At an additional cost, we can have the item expedited from our workshop via air transport to Hawaii within 7 business days. If you are interested in expedited shipping, please include your request during the design and purchase period.
- Is the cost of shipping included in the price of the item?
- Yes, the cost of shipping via ocean transport from Italy to Hawaii is included in the listed price of the item. Should you desire expedited shipping via air transport within 7 business days, an additional cost will be calculated into the final price during the purchase of the item.
- How do I place an order?
- To place an order or to inquire about pricing and design options, simply message our design team via the Contact Us link located on our homepage. Should you prefer to speak with us over the phone, please give us a call at (808)258-8888. Our on-island design associates are readily available to assist you in the design and selection of items, the customization of those items to suit your needs, as well as the purchasing and ordering of your completed pieces.
- How do I pay for my order?
- We utilize a secure and safe system to deliver customer invoices. We currently accept payments through all major credit cards, as well as cashier’s checks.
- Is delivery included?
- Yes, delivery is included in the price of the item.
- How will my item be delivered?
- All items are delivered by our experienced team partially assembled to your residence. Upon delivery, our crew will complete the assemblage of your items and move the piece to your desired location.